This will enable you to have full control over their screens when you need it. In the Accessibility section, have the client again choose the + symbol at the bottom of the list of apps and add ConnectWise to their list from the Downloads folder. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. Invaluable tool with everything I need for remote work on client devices. The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad. Have them choose "Later", as "Quit & Reopen" will force the client to restart the screenshare session.Ĥ. ConnectWise is so easy to use, even for the novice. A popup may result asking the user/client if they want to restart the ConnectWise app to use the new permissions.
This allows us to see the client's full screens. If the app is already in the list, verify it has a blue slider next to it (showing that it's enabled for screen recording). Click on Screen Recording and if the ConnectWise app is not already added, have the user click the + symbol at the bottom of the list of apps and select it from their Downloads folder. In System Settings, search for Privacy & Security and select the item from the results:ģ.
Have the user navigate to the System Settings, by clicking the Apple logo in the upper left corner and selecting the correct item from the menu:Ģ. Upon double-clicking the ConnectWise icon from their Downloads folder, they will need to set security preferences in the Privacy & Security section asġ. The process will start out the same, with the client going to, entering the join code that we provide them and downloading the software. These screens look significantly different than they did in previous version of macOS and a lot of preference panes were named differently as well. This guide is designed to show you the updated System Settings (previously named System Preferences) pane in macOS Ventura. For steps to set up ConnectWise Control on macOS 10.15-12.6, click here. Note: These instructions are for end users running macOS Ventura 13.x and later.
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